FAQ Topics:
General |
Application/Removal |
Medical Conditions
|
Shipping/Returns
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Ordering
Who is a good
candidate for the Eye Magic Eye Lift?
Anyone with
drooping eyelids and deep-set eyes
should see an improvement with Eye Magic, and in
many cases the improvement is dramatic. People with
very small eyelids or eyelids that are very large
(out-set or "prominent") may or may not see an
improvement.
How many strips come in each box?
Each box of Eye Magic contains 30 pairs of strips (a
one month supply with daily use). The Combo
Kit contains 15 pairs of Eye Magic 1 strips and 15
pairs of Eye Magic 2 strips and is recommended for
first time users (see the next question for the
difference between Eye Magic 1 and 2)
.
What is the difference between Eye Magic 1 and
2?
Eye Magic 1 contains strips designed
for flatter or almond shaped eyes. Eye Magic 2
contains strips for round shaped eyes.
View our products page for a
view of the two shapes. Each box contains
30 pairs of strips, or a one month supply with daily
use. We also offer our Combo Kit, which
contains 15 pairs of Eye Magic 1 strips and 15 pairs
of Eye Magic 2 strips. The Combo Kit is
offered at a discounted price of $24.95 and is
recommended for first time users.
Are the restorative strips visible when
on the eyelid?The strips are invisible
on most people and will seem to disappear on the
lid. If you have very small eyelids or very large
lids, the strips may not be as invisible as on a
person with deep-set eyes. This varies from person
to person as we have customers with very large
eyelids who report that it works well for them.
How often can you use the Eye Magic Eye
Lift?Most of our customers use Eye
Magic daily to correct droopy eyelids, eliminating
that “tired” look. Some customers use it only for
special occasions. Eye Magic is used by executives
who want to look younger and more alert for
corporate photos, and by photographers and make-up
artists who want to make their clients look younger
and brighter. Several of our customers have used Eye
Magic on occasion to change the shape of the upper
lids for a more dramatic look!
Does
Eye Magic provide a permanent fix for my eyes,
lasting results, or is it just a temporary fix?
Eye Magic is a temporary
fix for drooping eyelids,
lasting as long as the strips are on the eyelids.
The product was designed for daily use to act as a
substitute for surgery. Even eyelid surgery does not
offer permanent results.
Do the Eye
Magic strips ever fall off?If you
follow the Eye Magic directions properly, the strips
will not fall off. One side of the strip is
extremely sticky and a gel is included to apply
first, allowing you to move the strips around. You
can take them on and off and readjust them until
they are positioned properly. Once you're happy with
the placement of the strips, leave them where they
are and they will set in place after about a minute
or two and stay in place for an entire day (about
12-18 hours).
Does Eye Magic reduce
the “tired” look? I'm so sick of people saying I
look tired when I'm not!Eye Magic
customers constantly send us emails about how many
compliments they receive from friends, co-workers,
and family after using our product. We have found
that not only can the product reduce the tired,
heavy look associated with sagging eyelids, but
takes 10-15 years off your look in many cases.
I have a little droopiness but the
eyelid is still visible. Can Eye Magic be used to
give a lift for someone who does not have a
completely covered lid?Yes, you can use
Eye Magic if your eyelids are still visible! The
idea is to
lift the drooping
eyelid area (even slightly)
and restore it to a curved shape. The Eye Magic
strips are very thin, translucent, and have a
hypoallergenic (very sticky) adhesive on one side.
The gel that is applied to the adhesive allows the
strips to be removed and reapplied as many times as
necessary to achieve the right positioning. Once
you're happy with the result, the strips will "set"
in a minute or so and stay put.
I am
interested in your product for my father, yet none
of the photos are of men. Can Eye Magic be used on
men?Yes! In fact, many of our customers
are men. If your father has heavy eyelids that are
obscuring his vision, Eye Magic seems to alleviate
this issue for most people. If he is older and his
eyelid skin is thinner (as happens when you age), be
sure to follow the directions and remove the
eyelid strips
slowly and carefully.
What is the gel
that is used with Eye Magic? Is it safe for the
skin? Does the product contain latex?
The Eye Magic strips are coated with a medical
grade, hypoallergenic adhesive. The gel is
petrolatum based and is applied over the adhesive
which retains the strong adhesion but also allows
them to be applied and reapplied in the application
process, without loss of adhesion or too much
pulling on the skin. The gel also makes removal
easy. Since the adhesive is hypoallergenic, it
should not irritate the skin. If the skin on the
eyelid becomes irritated, we advise our customers to
discontinue use. As noted above, the gel contains a
petroleum product. If you are sensitive or allergic
to petroleum based products you should not use Eye
Magic. The product does not contain latex.
Is Eye Magic a double eyelid tape?
What is typically referred to as “double eyelid
tape” is a product specifically designed to create a
crease for Asian eyes that do not have one, forming
a visible lid when the eyes are open, thus the name
“double eyelid tape”. Generally, double eyelid tapes
are small crescents made from a stiff plastic
material with adhesive on one side, often with an
embossed pattern on the top. To create the double
eyelid look, the tape must be strong enough to
create a crease against the resistance of the smooth
skin toward the back of the eyelid. Eye Magic is
made of a very thin, lighter weight material that is
applied over an existing crease, securing the skin
in place and keeping it from sagging forward. Eye
Magic can smooth out the top curve of the eyelid
while holding the skin in place, but is not stiff
enough to create enough of a resistance to create a
non-existent crease similar to eye lift tape.
Does Eye Magic work better than eye lift
cream?Yes. Eye Magic is an effective
substitute for
blepharoplasty, or upper eyelid surgery. The
only way to achieve the same effect without surgery,
is to add external physical support to replace the
breakdown of the underlying collagen structure,
which is the reason skin sags.. Eyelid
lift creams promise to revitalize this underlying
collagen support structure with consistent use,
which is a myth. Collagen production is an internal
systemic process that is not affected by topical eye
lift creams. Some firming eye lift creams can
temporarily plump the skin around the eyes, giving
the skin a smoother appearance, but no “eye lifting
cream” is strong enough to hold the skin back or
repair the breakdown of the underlying collagen
structure.
Why does the packaging inside look like a
Combo Kit when I ordered an Eye Magic I or II?
The packaging inside each box of Eye Magic is
labeled with "1" and "2" to differentiate between
the shapes in the combo kits only. If the label on
the outside of the box is a "1" all the shapes
contained in the box will be the number 1 shape for
almond shaped eyes. In a box labeled with the number
2, all the shapes contained in the box will be the
number 2 shape for round eyes.
I
would rather not use my credit card to purchase your
product online. Do you accept phone orders, checks,
or money orders?We do not currently
take orders over the phone. However, do
accept checks and money orders. To purchase
our product with a check or money order, fill out
our
simple check/money
order form. We will then provide
instructions for sending payment.
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How long does one application last?
Again, this varies from person to person. A person
whose lids tend to remain dry can wear them longer
than a person whose eyelids are moist. Some Eye
Magic users leave them on overnight and some remove
them before bed. We recommend that they be removed
before bed or if they cause discomfort at any time.
Is Eye Magic easy to apply?
Many Eye Magic users have reported to us that they
have no difficulty with the application at all.
Others report that at first they had difficulty with
the application, but after becoming familiar with
the characteristics of the strips and in particular
the placement of the strips on the eyelid, it
becomes as easy as any other make-up application.
The old adage “practice makes perfect” certainly
applies here. The strips can be put on and removed a
number of times so you can experiment to find the
perfect position on your upper lids.
Can make-up be applied with Eye Magic?
Yes, definitely. Apply your make-up as you usually
do. Then put the gel on the strips (a very small
amount, just enough to cover the sticky side of the
strip) and place the
Eye Magic
eye lift strips on your
eyelids over your makeup in the best position for
you.
Can eye shadow be used with the
product?Yes, eye shadow can be used
with the product, but we suggest that you become
comfortable applying the product first before using
eye shadow. We also recommend that you start by
putting the eye shadow under the brow bone and not
on the eyelid. When you are proficient with the
application and are ready to apply the product over
eye shadow on the lid, apply your make-up as you
usually do. Then put the gel on the strips (a very
small amount, just enough to cover the sticky side
of the strip with a thin film) and place the Eye
Magic strips on your eyelids over the eye shadow in
the best position for you.
Can eye
shadow be applied on top of the strips?
Powder eye shadow won’t stick to the strip. If you
use powder eye shadow, put the shadow on first and
apply the strip over it (see previous question). The
color will show through. If the shadow wears off
around it, touch it up. You can also apply the
strips without shadow on your eyelids but instead
put the eye shadow back behind them in the hollow
under the brow bone to accent your eye. Or you can
do both. Some types of cream eye shadow will adhere
to the strips and you can rub cream shadow color
into the strips while they’re still on the backing
to color them. You can then place them over the same
shadow already applied to the lids. Testing and user
experiences have shown that putting the strips over
the makeup works best. People amaze us with the
creative ways they use makeup, though so we
encourage you to experiment. Keep in mind it usually
takes some experimenting to learn where to place the
strips on your eyelid correctly in the beginning. We
recommend that you first start without makeup, get
comfortable with the product and then see what works
best for you with makeup. I wouldn't use eye shadow
when first learning to use it as you'll probably put
it on and take it off a number of times before
you're satisfied with the results. I've done it
every way you can with good results.
The Eye Magic strips seem to fit my eyes very well,
but strip is still slightly visible. Does that mean
I’ve placed it incorrectly?If the strip
is visible, it's possible you are not putting it
back far enough on your lid. You'll know if you've
put it back too far because your lid will flip up.
If you put it as far back as it can go and you can
still see the strip, you can use makeup to
camouflage it. It’s also possible you don’t have
enough eyelid surface for Eye Magic to work
effectively.
After I have applied
the Eye Magic strips, I notice there's a slight
buckle in the middle of the strips. How do I prevent
this from happening?It’s possible the
strips are buckling because they’re too long for the
width of your eye. Try snipping the ends off after
you remove each strip from the backing. This will
not reduce the effectiveness of the strip and should
prevent buckling if the length is interfering with
the adhesion. Also make sure you’re using the right
shape for your eyes. A few of our customers use Eye
Magic 1 for one eye and Eye Magic 2 for the other.
Sometimes eyes can differ a bit. Another possibility
is that you’re putting too much gel on the strips.
You only need a tiny amount, just enough to cover
the sticky side of the strips with a thin layer,
just a film. Try not to get any gel on the
non-sticky side. Then, once in place, give the
strips a minute or so to set so they adhere well. I
often pat the strips lightly with my fingertips a
few times over a minute or so until they are firmly
adhered to my lids. It's a very dry process with no
excess gel or moisture anywhere.
Can
I put moisturizer on my eyelids before I apply Eye
Magic?We do not recommend using
moisturizer on your eyelid before you apply Eye
Magic. Moisturizers often contain irritants that
might cause redness or irritate your lids when using
our product. Put moisturizer only on the skin above
your eyelids, between your lid and eye brow.
How are the strips removed? Are the strips
difficult to take off after a day's wear?
Adding the gel to the adhesive before you apply the
strips makes it easy to remove them. The strip will
loosen and then you can peel it off easily after a
day’s wear. The strips are a bit harder to remove
after only a few hours of wear but the process is
the same. You just peel them off a bit more slowly
since the adhesive will stick more tightly than at
the end of the day.
Does the Eye
Magic gel come off easily, and how is it removed?
The gel is soft like a cream, remains soft, is
colorless and can be removed with any makeup
remover. You can't see the residue left after
removing the strips and sometimes it feels a little
sticky. Albolene makeup remover works well and is
available in most drugstores. Any makeup remover
will work, however.
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I have Horner's Syndrome. Will Eye Magic
work for me?We get numerous inquiries
from people who ask if Eye Magic can help with
eyelid drooping that is caused by nerve or muscle
dysfunction. Eye Magic is not designed to fix nerve
or muscle dysfunction, however in some cases, Eye
Magic has offered improvement for these types of
conditions. The product essentially holds the skin
on the upper portion of the lid in place, keeping it
from sagging down toward the lashes. This is
accomplished by adding support at the top of the lid
(where the lid meets the brow bone). There is a fold
line on the eyelid, usually found higher up on the
lid, that the strip is placed over which keeps the
skin in place. If the droop in your lid is caused by
the inability of the muscle to hold it up, our
product is not likely to help. Eye Magic might help,
however, if the droop is being caused by the weight
of the sagging skin pushing the lid down.
I have myasthenia gravis which causes my
eyelids to be weak and droop. Will your Eye Magic
eye lift work for me?We have customers
with myasthenia gravis and other eye conditions who
have found a way to improve the look of their eyes
with Eye Magic. Eyelid dysfunction creates varying
problems with the eyes and sometimes Eye Magic
offers an improvement and sometimes not, depending
on the issue.
I have a left upper
eyelid that drops down. In other words, the left
eyelid does not open as wide as the right eyelid.
Can Eye Magic fix this problem?Eye
Magic is designed to hold sagging skin in place,
keeping loose skin from drooping forward. If your
left eye is drooping due to the weight of the skin
pushing down on it, Eye Magic will probably be of
help. If the problem is purely muscle dysfunction
however, Eye Magic won’t solve that problem.
If you have allergies that make your eyes
water, will this affect the strips?No,
probably not. However, if your eyes are affected by
allergies and tearing, we do not recommend using Eye
Magic. It’s never a good idea to apply something to
eyes very sensitive to allergies, although the
adhesive is hypoallergenic.
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What is your shipping and returns policy?
Click here to view our full shipping and returns
policy page.
I am located outside of the United States.
Do you ship internationally?Yes.
We ship our product worldwide.
What method of shipping do you
use and when will I receive my product?
Eye Magic orders are typically shipped out within 1
business day via USPS First Class Mail. U.S. customers
will usually receive their package within 3-5
business days of when the order was placed. However,
we do ask that you allow 5-7 business days to allow
for delays that can occur with the post office.
International orders are shipping via USPS First
Class International Mail. Please note that international orders can take up to
10-15 business days to arrive.
Click here to view our full shipping and returns
policy page.
What is
your return policy?You may return new,
unopened, items sold within 30 days of delivery for
a full refund. We'll also pay the return shipping
costs if the return is a result of our error (you
received an incorrect item, etc.). You should expect
to receive your refund within two weeks of receipt
of the returned item; however, in many cases you
will receive a refund more quickly. This time period
includes the the time it takes us to process your
return once we receive it (1 to 2 business days),
and the time it takes your bank to process our
refund request (5 to 10 business days). We will
notify you via e-mail of your refund once we've
received and processed the returned item. Returns go
to the following address: Eye Magic Co., 15 Fairwood
Blvd, Pleasant Ridge, MI 48069. For questions
regarding our return policy please
contact us.
Click here to view our full shipping and returns
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Do you
offer a recurring payment plan where I can be
charged and receive my product automatically?
Yes. Our
Recurring Orders Plan
lets you sign up once and automatically charges your
credit card or PayPal account on a regular basis.
We ship your product out immediately every 30, 45,
60 or 90 days, or as often as you specify (only
monthly payments
available with PayPal subscriptions). This
plan allows you to receive your Eye Magic product on
a regular basis without lifting a finger! We
accept
recurring payments with credit cards and
subscriptions with PayPal.
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