Eye Magic Eye Lift - Frequently Asked Questions
FAQ Topics:
General |
Application/Removal |
Medical Conditions
| Shipping/Returns
| Ordering
Who is a good candidate for the Eye Magic Eye Lift?
Anyone with drooping eyelids
and deep-set eyes should see an improvement with Eye
Magic, and in many cases the improvement is
dramatic. People with very small eyelids or eyelids
that are very large (out-set or "prominent") may or
may not see an improvement.
How many strips come in each box?
Each box of Eye Magic contains 64 strips (a one
month supply with daily use).
Are the restorative
strips visible when on the eyelid?
The
strips are invisible on most people and will seem to
disappear on the lid. If you have very small eyelids
or very large lids, the strips may not be as
invisible as on a person with deep-set eyes. This
varies from person to person as we have customers
with very large eyelids who report that it works
well for them.
How often can you use the Eye Magic Eye
Lift?
Most of our customers use Eye
Magic daily to correct droopy eyelids, eliminating
that “tired” look. Some customers use it only for
special occasions. Eye Magic is used by executives
who want to look younger and more alert for
corporate photos, and by photographers and make-up
artists who want to make their clients look younger
and brighter. Several of our customers have used Eye
Magic on occasion to change the shape of the upper
lids for a more dramatic look!
Does
Eye Magic provide a permanent fix for my eyes,
lasting results, or is it just a temporary fix?
Eye Magic is a temporary fix
for drooping eyelids, lasting as long as the
strips are on the eyelids. The product was designed
for daily use to act as a substitute for surgery.
Even eyelid surgery does not offer permanent
results.
Do the Eye Magic strips ever
fall off?
If you follow the Eye Magic
directions properly, the strips will not fall off.
One side of the strip is extremely sticky and a gel
is included to apply first, allowing you to move the
strips around. You can take them on and off and
readjust them until they are positioned properly.
Once you're happy with the placement of the strips,
leave them where they are and they will set in place
after about a minute or two and stay in place for an
entire day (about 12-18 hours).
Can I wear contact lenses with Eye Magic?
Yes, you can wear Eye Magic with contact lenses. Since drooping eyelid skin tends to sit on top of the eyeball, and Eye Magic lifts the skin off of that area, many of our customers report increased comfort while wearing contact lenses when Eye Magic is used.
Does
Eye Magic reduce the “tired” look? I'm so sick of
people saying I look tired when I'm not!
Eye Magic customers regularly send us emails about
how many compliments they receive from friends,
co-workers, and family after using our product. We
have found that not only can the product reduce the
tired, heavy look associated with sagging eyelids,
but takes 10-15 years off your look in many cases.
I have a little droopiness but the
eyelid is still visible. Can Eye Magic be used to
give a lift for someone who does not have a
completely covered lid?
Yes, you can use
Eye Magic if your eyelids are still visible! The
idea is to lift the drooping
eyelid area (even slightly) and restore it to a
curved shape. The Eye Magic strips are very thin,
translucent, and have a hypoallergenic (very sticky)
adhesive on one side. The gel that is applied to the
adhesive allows the strips to be removed and
reapplied as many times as necessary to achieve the
right positioning. Once you're happy with the
result, the strips will "set" in a minute or so and
stay put.
I am interested in your
product for my father, yet none of the photos are of
men. Can Eye Magic be used on men?
Yes!
In fact, many of our customers are men. If your
father has heavy eyelids that are obscuring his
vision, Eye Magic seems to alleviate this issue for
most people. If he is older and his eyelid skin is
thinner (as happens when you age), be sure to follow
the directions and remove the
eyelid strips
slowly and carefully.
Does Eye Magic work
for people with dark skin or people of color?
Yes. The Eye Magic strips are clear when applied, so
the color of your eyelid will show through. If you
have dark skin, the color of your skin will show
through. If you have eye shadow on your lids, the
color of the eye shadow will show through.
What is the gel that is used with Eye Magic? Is it
safe for the skin? Does the product contain latex?
The Eye Magic strips are coated with a medical
grade, hypoallergenic adhesive. The gel is
petrolatum based and is applied over the adhesive
which retains the strong adhesion but also allows
them to be applied and reapplied in the application
process, without loss of adhesion or too much
pulling on the skin. The gel also makes removal
easy. Since the adhesive is hypoallergenic, it
should not irritate the skin. If the skin on the
eyelid becomes irritated, we advise our customers to
discontinue use. As noted above, the gel contains a
petroleum product. If you are sensitive or allergic
to petroleum based products you should not use Eye
Magic. The product does not contain latex.
Is Eye Magic a double eyelid tape?
What is typically referred to as “double eyelid
tape” is a product specifically designed to create a
crease for Asian eyes that do not have one, forming
a visible lid when the eyes are open, thus the name
“double eyelid tape”. Generally, double eyelid tapes
are small crescents made from a stiff plastic
material with adhesive on one side, often with an
embossed pattern on the top. To create the double
eyelid look, the tape must be strong enough to
create a crease against the resistance of the smooth
skin toward the back of the eyelid. Eye Magic is
made of a very thin, lighter weight material that is
applied over an existing crease, securing the skin
in place and keeping it from sagging forward. Eye
Magic can smooth out the top curve of the eyelid
while holding the skin in place, but is not stiff
enough to create enough of a resistance to create a
non-existent crease similar to eye lift tape.
Does Eye Magic work better than eye lift
cream?
Yes. Eye Magic is an effective
substitute for
blepharoplasty, or upper eyelid surgery. The
only way to achieve the same effect without surgery,
is to add external physical support to replace the
breakdown of the underlying collagen structure,
which is the reason skin sags.. Eyelid lift creams
promise to revitalize this underlying collagen
support structure with consistent use, which is a
myth. Collagen production is an internal systemic
process that is not affected by topical eye lift
creams. Some firming eye lift creams can temporarily
plump the skin around the eyes, giving the skin a
smoother appearance, but no “eye lifting cream” is
strong enough to hold the skin back or repair the
breakdown of the underlying collagen structure.
[back
to top]
How long does one application last?
Again, this varies from person to person. A person
whose lids tend to remain dry can wear them longer
than a person whose eyelids are moist. Some Eye
Magic users leave them on overnight and some remove
them before bed. We recommend that they be removed
before bed or if they cause discomfort at any time.
Is Eye Magic easy to apply?
Many Eye Magic users have reported to us that they
have no difficulty with the application at all.
Others report that at first they had difficulty with
the application, but after becoming familiar with
the characteristics of the strips and in particular
the placement of the strips on the eyelid, it
becomes as easy as any other make-up application.
The old adage “practice makes perfect” certainly
applies here. The strips can be put on and removed a
number of times so you can experiment to find the
perfect position on your upper lids.
Can make-up be applied with Eye Magic?
Yes, definitely. Apply your make-up as you usually
do. Then put the gel on the strips (a very small
amount, just enough to cover the sticky side of the
strip) and place the Eye
Magic eye lift strips on your eyelids over your
makeup in the best position for you.
Can eye shadow be used with the product?
Yes, eye shadow can be used with the product, but we
suggest that you become comfortable applying the
product first before using eye shadow. We also
recommend that you start by putting the eye shadow
under the brow bone and not on the eyelid. When you
are proficient with the application and are ready to
apply the product over eye shadow on the lid, apply
your make-up as you usually do. Then put the gel on
the strips (a very small amount, just enough to
cover the sticky side of the strip with a thin film)
and place the Eye Magic strips on your eyelids over
the eye shadow in the best position for you.
Can eye shadow be applied on top of the strips?
Powder eye shadow won’t stick to the strip. If you
use powder eye shadow, put the shadow on first and
apply the strip over it (see previous question). The
color will show through. If the shadow wears off
around it, touch it up. You can also apply the
strips without shadow on your eyelids but instead
put the eye shadow back behind them in the hollow
under the brow bone to accent your eye. Or you can
do both. Some types of cream eye shadow will adhere
to the strips and you can rub cream shadow color
into the strips while they’re still on the backing
to color them. You can then place them over the same
shadow already applied to the lids. Testing and user
experiences have shown that putting the strips over
the makeup works best. People amaze us with the
creative ways they use makeup, though so we
encourage you to experiment. Keep in mind it usually
takes some experimenting to learn where to place the
strips on your eyelid correctly in the beginning. We
recommend that you first start without makeup, get
comfortable with the product and then see what works
best for you with makeup. I wouldn't use eye shadow
when first learning to use it as you'll probably put
it on and take it off a number of times before
you're satisfied with the results. I've done it
every way you can with good results.
The Eye Magic strips seem to fit my eyes very well,
but strip is still slightly visible. Does that mean
I’ve placed it incorrectly?
If the strip
is visible, it's possible you are not putting it
back far enough on your lid. You'll know if you've
put it back too far because your lid will flip up.
If you put it as far back as it can go and you can
still see the strip, you can use makeup to
camouflage it. It’s also possible you don’t have
enough eyelid surface for Eye Magic to work
effectively.
After I have applied
the Eye Magic strips, I notice there's a slight
buckle in the middle of the strips. How do I prevent
this from happening?
It’s possible the
strips are buckling because they’re too long for the
width of your eye. Try snipping the ends off after
you remove each strip from the backing. This will
not reduce the effectiveness of the strip and should
prevent buckling if the length is interfering with
the adhesion. Another possibility
is that you’re putting too much gel on the strips.
You only need a tiny amount, just enough to cover
the sticky side of the strips with a thin layer,
just a film. Try not to get any gel on the
non-sticky side. Then, once in place, give the
strips a minute or so to set so they adhere well. I
often pat the strips lightly with my fingertips a
few times over a minute or so until they are firmly
adhered to my lids. It's a very dry process with no
excess gel or moisture anywhere.
Can
I put moisturizer on my eyelids before I apply Eye
Magic?
We do not recommend using
moisturizer on your eyelid before you apply Eye
Magic. Moisturizers often contain irritants that
might cause redness or irritate your lids when using
our product. Put moisturizer only on the skin above
your eyelids, between your lid and eye brow.
How are the strips removed? Are the strips
difficult to take off after a day's wear?
Adding the gel to the adhesive before you apply the
strips makes it easy to remove them. The strip will
loosen and then you can peel it off easily after a
day’s wear. The strips are a bit harder to remove
after only a few hours of wear but the process is
the same. You just peel them off a bit more slowly
since the adhesive will stick more tightly than at
the end of the day.
Does the Eye
Magic gel come off easily, and how is it removed?
The gel is soft like a cream, remains soft, is
colorless and can be removed with any makeup
remover. You can't see the residue left after
removing the strips and sometimes it feels a little
sticky. Albolene makeup remover works well and is
available in most drugstores. Any makeup remover
will work, however.
Will removing the strips repeatedly stretch the skin out over time?
If used properly, Eye Magic is not likely to cause additional stretching of the eyelid skin. The gel that is included with the product is applied to the strips before placing them on your lids, allowing the strips to be removed with minimal pulling after a day's use. Oil-based eye makeup remover can also be used to remove the strips at any time without pulling on the skin.
[back to
top]
I have Horner's Syndrome. Will Eye Magic
work for me?
We get numerous inquiries
from people who ask if Eye Magic can help with
eyelid drooping that is caused by nerve or muscle
dysfunction. Eye Magic is not designed to fix nerve
or muscle dysfunction, however in some cases, Eye
Magic has offered improvement for these types of
conditions. The product essentially holds the skin
on the upper portion of the lid in place, keeping it
from sagging down toward the lashes. This is
accomplished by adding support at the top of the lid
(where the lid meets the brow bone). There is a fold
line on the eyelid, usually found higher up on the
lid, that the strip is placed over which keeps the
skin in place. If the droop in your lid is caused by
the inability of the muscle to hold it up, our
product is not likely to help. Eye Magic might help,
however, if the droop is being caused by the weight
of the sagging skin pushing the lid down.
I have myasthenia gravis which causes my
eyelids to be weak and droop. Will your Eye Magic
eye lift work for me?
We have customers
with myasthenia gravis and other eye conditions who
have found a way to improve the look of their eyes
with Eye Magic. Eyelid dysfunction creates varying
problems with the eyes and sometimes Eye Magic
offers an improvement and sometimes not, depending
on the issue.
I have a left upper
eyelid that drops down. In other words, the left
eyelid does not open as wide as the right eyelid.
Can Eye Magic fix this problem?
Eye
Magic is designed to hold sagging skin in place,
keeping loose skin from drooping forward. If your
left eye is drooping due to the weight of the skin
pushing down on it, Eye Magic will probably be of
help. If the problem is caused by muscle or nerve dysfunction however, Eye Magic won't solve that problem.
If you have allergies that make your eyes
water, will this affect the strips?
No,
probably not. However, if your eyes are affected by
allergies and tearing, we do not recommend using Eye
Magic. It’s never a good idea to apply something to
eyes very sensitive to allergies, although the
adhesive is hypoallergenic.
[back
to top]
What is your shipping and returns policy?
Click here to view our full shipping and returns
policy page.
I am located outside
of the United States. Do you ship internationally?
Yes. We ship our product worldwide.
What method of shipping do you use and when will I
receive my product?
Eye Magic orders are typically shipped out within 1
business day via USPS First Class Mail. U.S.
customers will usually receive their package within
3-5 business days of when the order was placed.
However, we do ask that you allow 5-7 business days
to allow for delays that can occur with the post
office. International orders are shipping via USPS
First Class International Mail. Please note that
international orders can take up to 10-15 business
days to arrive.
Click here to view our full shipping and returns
policy page.
What is your return
policy?
You may return new, unopened,
items sold within 30 days of delivery for a full
refund. We'll also pay the return shipping costs if
the return is a result of our error (you received an
incorrect item, etc.). You should expect to receive
your refund within two weeks of receipt of the
returned item; however, in many cases you will
receive a refund more quickly. This time period
includes the the time it takes us to process your
return once we receive it (1 to 2 business days),
and the time it takes your bank to process our
refund request (5 to 10 business days). We will
notify you via e-mail of your refund once we've
received and processed the returned item. Returns go
to the following address: Eye Magic Co., 15 Fairwood
Blvd, Pleasant Ridge, MI 48069. For questions
regarding our return policy please
contact us.
Click here to view our full shipping and returns
policy page
[back to top]
What methods of payment do you accept?
We accept all major credit cards, PayPal, Google
Checkout, and U.S. checks/money orders.
I would rather not use my credit card to
purchase your product online. Do you accept phone
orders, checks, or money orders?
We do
not currently take orders over the phone. However,
we do accept U.S. checks and money orders. To
purchase our product with a check or money order,
fill out our simple
check/money order form. We will then provide
instructions for sending payment.
Do
you offer a recurring payment plan where I can be
charged and receive my product automatically?
Yes. Our Recurring
Orders Plan
lets you sign up once and automatically charges your
credit card or PayPal account on a regular basis.
We ship your product out immediately every 30, 45,
60 or 90 days, or as often as you specify (only
monthly payments available with PayPal
subscriptions). This plan allows you to receive
your Eye Magic product on a regular basis without
lifting a finger! We accept
recurring payments with credit cards and
subscriptions with PayPal.
[back to top]
